The best restaurants use shopd to maximize revenue and enhance the guest experience by turning real-time customer feedback into actionable insights. Guests engage with our AI, Tracy, while dining, providing valuable data that helps optimize operations, improve service, and drive growth.
With shopd, you gain access to the data that matters most—by engaging the right guests while they dine, we capture in-the-moment feedback that traditional reviews and surveys miss. These powerful insights empower you to make immediate, high-impact improvements and attract more of your ideal customers.
Improvement in NPS score on menu item after implementing changes from feedback
Guests that return to a restaurant after completing a shop
Average incremental spend per guest beyond discounted or free items
At shopd, we believe improving your restaurants shouldn’t be complicated or time-consuming. That’s why our user-friendly platform gathers real-time feedback from the guests you want most—giving you powerful, demographic-specific insights without the hassle.
Attract and get feedback from your ideal guests
Access actionable, demographic-specific insights
Build lasting customer loyalty
Empower staff with real-time feedback
Make data-driven menu decisions
Customize your shops for your needs
We know the restaurant industry deserves more than guesswork. That’s where Tracy comes in—your AI-powered co-pilot, designed to unlock exceptional guest experiences. Think of her as your secret weapon, blending advanced technology with deep industry insights to help your business thrive. Tracy is more than just AI; she’s your partner in success, turning complex data into meaningful decisions and helping you build connections that keep guests coming back.
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Tracy harnesses AI to analyze your data and deliver recommendations tailored to your restaurant.
From small tweaks to bold strategies, Tracy equips you with clear steps to exceed expectations.
Forget the hassle. Tracy makes getting started with Shopd as easy as saying “welcome.”
Create an account, tell us about your restaurant(s), and share what insights you’re looking for.
- Item Shop: Focus on specific dishes or promotions.
- Restaurant Shop: Evaluate overall dining experiences.
- Both: Gain a full perspective.
Schedule shops to match your restaurant’s needs.
Tracy texts authentic guests to gather honest feedback.
Receive shopd summaries that highlight actionable insights and photos in addition to full reports.
Monitor trends across locations, identify opportunities, and create exceptional guest experiences.
During onboarding, you can choose between restaurant shops, item shops, or both—customizing your plan to fit your needs.
Includes 5 restaurant shops per month (average of 1 per week)
Guests provide in-depth feedback based on their dining experience
Restaurants cover 50% of the meal cost for participating guests
Ideal for gaining actionable feedback from your target demographic.
Includes 20 item shops per month to gather targeted feedback
Guests provide feedback on specific items, helping you test new menu concepts, ensure store consistency, or evaluate key offerings.
Restaurants cover the cost of the specified menu item for participating guests.
Includes 5 restaurant shops per month (average of 1 per week)
Guests provide detailed reviews based on their dining experience.
Restaurants cover the 50% meal discount for participating guests.
Ideal for gaining actionable feedback from your target demographic.
Includes 20 item shops per month to gather targeted feedback
Guests provide feedback on specific items, helping you test new menu concepts, ensure store consistency, or evaluate key offerings.
Restaurants cover the cost of the specified menu item for participating guests.
We connect your restaurant with real guests who provide detailed feedback on their experiences. Choose from two types of shops to gather insights: Restaurant Shops for full dining experience reviews and Item Shops for quick, targeted feedback on specific menu items. Guests enjoy discounts or free items as an incentive, ensuring honest, valuable feedback.
You decide how you want to collect insights:
Restaurant Shops – Get a comprehensive review of food, service, ambiance, and overall experience.
Item Shops – Gather quick, focused feedback on specific dishes, new menu items, or key service touchpoints.
You can choose one or use both to get a complete picture of your guest experience.
shopd provides actionable guest insights that help you:
- Get feedback directly from your target demographic
- Improve guest satisfaction, menu offerings, and overall operations
- Test new menu items, maintain consistency across locations, or focus on specific service areas
- Drive traffic by incentivizing guests to try new menu items through Item Shops
- Compare performance across multiple locations or against industry benchmarks
- Address issues before they impact your reputation, giving you a competitive edge
Our plans are month-to-month, giving you the flexibility to adjust or cancel anytime—no long-term commitments required. Prefer to save? Sign up for an annual plan and enjoy a discounted rate.
1. Sign Up and create an account.
2. Choose Your Plan – Select Restaurant Shops, Item Shops, or both, depending on the level of feedback you want.
3. Customize Your Experience – Set visit preferences, set your guest incentives, and define your feedback focus areas.
4. Launch Your Shops – Once your preferences are set, guests will start visiting and providing insights. Tracy, our AI assistant, summarizes your feedback and shares what’s most important to you.
5. Review & Take Action – Access real-time insights, compare performance, and make data-driven decisions to improve your restaurant.
You’ll be up and running in minutes—no complicated setup required.
